Help to Claim Adviser

About Citizens Advice North Somerset (CANS):

We provide a range of advice services in person, by telephone and by digital means. We seek to empower our clients and support them to improve their confidence to resolve a wide range of issues. If you have a passion for working in the heart of your local community and are driven by making a difference, we would love to hear from you. CANS is proud to be an inclusive and supportive organisation.

Benefits of Working at CANS:

• 28 Days Leave (Pro Rata for Part-Time Working)

• Holiday purchase scheme available

• Access to Employee Assistance Scheme

• Working with a friendly and supportive team

• Opportunities to train and develop

Purpose of the role:

• To deliver multi-channel advice including telephone and webchat as part of the Help to Claim team, working with both paid and volunteer advisers.

• To provide Universal Credit specialist support to non-welfare benefits advisers working at CANS.

• Deliver advice under our Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone & webchat between 8am & 6pm Monday to Friday.

How to apply:

To find out more and apply, please visit: nscab.org.uk/work-with-us