Quality and Technical Coach

Citizens Advice Sandwell and Walsall are looking for a Quality and Technical Coach to join our team on a permanent, part-time basis (18.5 hours per week). This office-based role is ideal for someone with strong technical knowledge, a passion for quality and a commitment to developing others to deliver excellent client outcomes.

You will play a key role in maintaining and improving the quality of our Energy Debt Advice service by carrying out file reviews, providing technical guidance and coaching advisers to meet the highest standards. Working closely with the team, you will identify learning opportunities, promote continuous improvement and ensure compliance with quality standards and regulatory requirements. If you enjoy mentoring others and have a keen eye for detail then we would love to hear from you.

For more information please see the jobs page on our website (Citizens Advice Sandwell and Walsall).

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

Please note CV’s are not accepted.

Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org

If you need any adjustments or assistance with your application, we are happy to help. Just email us at staffrecruitment@citizensadvicesandwell-walsall.org

We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.

We appreciate your interest in this opportunity and wish you all the best with your application!